Edmund Optics® continues to react quickly to changing COVID-19 conditions globally. At this time there are some unavoidable shipping delays in our supply chain. This is causing some late delivery of your product from our global factories and warehouses and we apologize for this. We are still offering 24/5 customer service and 24/6 technical support hours. To provide you the best possible service, we are leveraging our factories with redundant capabilities and our robust inventory of over 34.000 products located in five global distribution centers.
Our focus is always on the safety and well-being of our customers, employees, and suppliers. We will continue to share guidance and information as it becomes pertinent. As we have done for over 80 years, we continue to make customer service our #1 priority and at this difficult time we are especially proud to be able to support industries like biotech and life sciences that are working hard to find solutions.
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To ensure the safety of our customers and employees, we are taking several precautions when packing and shipping product such as wearing gloves, keeping safe distances from each other and carrier drivers, wiping down all shipping carts stations, and practicing rigorous handwashing techniques.